Shipping Policy

About Shipping Fee: Free shipping on all US orders.

On the Epachois website, all products are eligible for free shipping on all US orders to enhance the user experience. For consumers other than the United States, epachois is temporarily unable to provide product shipping services. If you want to ship your product to a country other than the United States, we are sorry that we cannot handle it.

Tax Policy: All taxes are included in the product price, so customers do not need to bear any additional tax fees.

Order processing and shipping times:

Typically 98% of orders are packed within 1-2 business day. Our warehouse is located in NJ, USA, and the delivery time for orders in the East of the US may take 5-7 working days. For orders in the western United States, delivery time may take 10-12 business days. However, for some orders with high delivery time requirements, please note the relevant requirements at the time of payment, we will speed up the processing of your order. Otherwise, we will follow the normal process.

Shipping Method

We utilize Truck Delivery for all orders. This method has been chosen for its reliability and efficiency, ensuring that your items arrive safely and in a timely manner. At present, we have cooperation with major truck companies such as FlexGroud, CEVA Logistics, ABF, SEKO, etc. When you want to know the logistics information of your order, you can visit our order tracking page: Contact US or email us at service@epachois.com. We will deal with your request within 1 business day.

Please Note:

All items are shipped from our warehouse located in NJ, USA. This central location allows for efficient distribution across the country, ensuring that your order reaches you as quickly as possible. Shipping times are estimated and commence from the date of shipping, rather than the date of order. They are provided as a guideline and are subject to change due to factors outside our control, such as weather conditions or logistical issues.

We are committed to ensuring the timely and safe delivery of your order. But there are still many uncertain factors that make us unable to deliver your products on time, such as heavy rain, earthquake, bad weather, and other force majeure factors, etc., at this time we need your understanding and trust, please believe that we will be able to handle your order.

Contact Information:
For any inquiries, please reach out to us via email: service@epachois.com

Thank you for choosing us. We appreciate your business and look forward to serving you with our efficient and reliable shipping service.